Recorded Webinar: The Secrets to Delivering Consistent CX

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Variety is the name of the game in the contact centre – whether that’s experienced agent vs. new recruit, email vs. phone, or even password change vs. insurance payout. When managed poorly, this can result in some customers feeling wowed, whilst others are left frustrated.

So how do you level the playing field, so every customer receives a consistent experience regardless of channel, agent, or query type? Join our webinar to hear what the experts have to say about how to deliver consistency – time after time.  

Panellists:

• Martin Hill-Wilson, Brainfood Consulting

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• Lauretta Campestre, Associate Vice-President, Customer Success, CallMiner

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• Xander Freeman, Call Centre Helper

Topics Discussed:

• How to identify where your inconsistencies are
• Best practice strategies for creating a more consistent CX
• Top tips for getting buy-in for change
• Where the latest technologies can make a difference
• Quick wins for instant results

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Author: Jo Robinson