Recorded Webinar: Clever Ideas for Managing Seasonal Peaks

Clever ideas for managing seasonal peaks featured image

1428

Ever struggled to get to grips with a sudden influx of new customers thanks to a seasonal peak such as Black Friday or Christmas? It can be a problem.

It’s time to communicate with your new customers in a way that will build loyalty and keep them coming back for more.

In this webinar, we’ll show you how to do exactly that.

Agenda

Introductions – Jonty Pearce, Call Centre Helper
Christopher Brooks, Clientship

Click here to view the slides

Katie Stabler, CULTIVATE

Katie Stabler slides from seasonal peaks webinar

Click here to view the slides

Nikhil Shoorji, Infobip

Nikhil Shoorji slides from seasonal peaks webinar

Click here to view the slides

Topics Discussed

Key planning considerations to deal with an influx of customers
How to retain and care for new customers in the contact centre
Customer service tricks to kickstart good customer relationships
Mighty methods to prepare for Black Friday
Fun ways to show appreciation for new customers
Top tips from the audience
Winning tip – “After a peak whilst the experience is fresh, have team group workshops to discuss issues
and then this helps you to make changes and plan for the next one “ thanks to Christine21

Original Webinar date: 21st October 2021

Panellists

Christopher Brooks

Clientship

Katie Stabler

CULTIVATE

Nikhil Shoorji

Infobip

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn