The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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13th September 2016
In an environment where nearly $2 trillion is lost between the customer selecting an item and paying for it, any steps you can take to ensure conversion will pay dividends.
Engaging with your customers as they shop is the single best way to stop them abandoning their shopping carts and moving on. Watch this short video to learn more about the issue and how to overcome it.
Video courtesy of Genesys
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
