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23rd August 2014
Nothing sounds more uninterested than a monotone voice that does not vary in pitch.
Train your agents to vary their voices. Encourage them to match the pace with the caller and to let their vocal tones go up and down.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
