Use the Intranet to Build Cross-Site Relationships

359

Here is a great idea to help promote team spirit between agents working at different sites.

When running a national (or even international) contact centre operation, it can be hard to promote team spirit between your different sites – especially if agents are working at opposite ends of the country and never get to see each other.

A shared intranet site is a great way to bring everyone together in spirit.

Once set up, agents across all sites can regularly share fun photos, updates and achievements for everyone to see. For example, photos of everyone dressed up for Comic Relief.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn