The Future with Avaya – London

Thursday 3rd July, Sabio offices, London

THE DETAILS:  The future with AVAYA event, and hear the benefits of working with Avaya and Sabio in your contact centre.

13:30 Registrations Tea & Coffee

14:00 Welcome & Introductions, Adam Faulkner, Director, Sabio

14:15 Avaya at the heart, Dan Harding, Solution Architect Lead, Sabio

In this session Dan will talk about the Avaya platform at the heart of your contact centre and its effective usage.

14:45 London Borough of Southwark Case Study, Langa Ncayiyana, Client Service and Delivery Manager, London Borough of Southwark

Hear how London Borough of Southwark has worked in partnership with Sabio for two years, enabling them to create a best of breed Avaya Contact Centre.

15.15 Break

15:30 The Future with Avaya, Kevin Palmer, Consulting Sales Engineer, Avaya

Kevin Palmer will be updating us on all things Avaya in this session, topics to include future innovations and the roadmap for the year ahead.

16:15 The Opportunity with Avaya Aura Contact Centre, Paul Brassington, Head of Multi-Channel Technology

Learn more about Avaya multi-channel Contact Centre Solution that allows you to manage all Contact Centre types.

16:45 Sabio Futures Stuart Dorman, Head of Consultancy, Sabio

Head of Consultancy will detail Sabio’s plans for the year ahead to assist you in building and maintaining that award winning contact centre.

17:30 Wrap up and Q & A

18:00 Networking drinks and Canapés on our roof terrace

THE ORGANISERS: Sabio