Last chance to take part in the Contact Centre Benchmarking survey

Participate in the 2012 Global Contact Centre Benchmark survey and receive a free copy of the Report.

Now in its fifteenth year, the Global Contact Centre Benchmark Report is designed to be a useful and authoritative piece of research.

As a thank you for participating in the survey, you’ll receive a complimentary soft copy of the 2012 Report (valued at USD1,500).

The Report provides expert insights into evolving trends and behaviours in a way that will help you reduce costs and promote your own best-practice customer experience.

Access to benchmark information is seen as invaluable in comparing performance, identifying areas for improvement and helping support the business case for change.

The first 100 to respond will also receive a free 2011 Report

All participants completing the questionnaire receive immediate access to the online Benchmarking Results Portal.

You can view and investigate data by region, sector and contact centre size on over 350 performance metrics and over 500 contact centres globally, against your own performance.

The survey closes at midnight on Sunday 27th May.  Complete it now and you’ll be entered into a draw to win a brand new iPad.