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Zendesk

Discover and explore our Zendesk content collection, including articles, blogs, news stories, case studies, resources and more.

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What Does Good Customer Service Look Like?

What Does Good Customer Service Look Like?

Customer Service Tweets Increase by Nearly 50% on Black Friday

Customer Service Tweets Increase by Nearly 50% on Black…

Why Staffing Can Make or Break Your Omnichannel Strategy

Why Staffing Can Make or Break Your Omnichannel Strategy

Case Study: TravelBird Adopts AI to Refine Customer Service

Case Study: TravelBird Adopts AI to Refine Customer…

3 Tips to Deliver a Kind and Memorable Customer Experience

3 Tips to Deliver a Kind and Memorable Customer Experience

Case Study: Magoosh Upgrades Customer Service with Artificial Intelligence

Case Study: Magoosh Upgrades Customer Service with…

Zendesk Presents CX Oktoberfest Council

Zendesk Presents CX Oktoberfest Council

Why Chatbots Won’t Necessarily Replace Humans

Why Chatbots Won’t Necessarily Replace Humans

Long Live the Disruptors, Long Live the Disrupted

Long Live the Disruptors, Long Live the Disrupted

Free Customer Service Masterclasses Across the UK & IE

Free Customer Service Masterclasses Across the UK &…

Creating Customer Centric Support – A Service Design Masterclass London

Creating Customer Centric Support – A Service…

Making Your Metrics Matter Masterclass – Dublin

Making Your Metrics Matter Masterclass – Dublin

Leading Hotel Booking Provider Upgrades Its Contact Centre

Leading Hotel Booking Provider Upgrades Its Contact Centre

19 Things We Learnt at the MOO Contact Centre

19 Things We Learnt at the MOO Contact Centre

New Version of Intelecom Released

New Version of Intelecom Released

Alliance Enhances Cloud Customer Service

Alliance Enhances Cloud Customer Service

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise