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Talkdesk

Discover and explore our Talkdesk content collection, including articles, blogs, news stories, case studies, resources and more.

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Talkdesk Earns TrustRadius Awards

Talkdesk Earns TrustRadius Awards

Integrating EHRs With Your Contact Centre Platform

Integrating EHRs With Your Contact Centre Platform

4 Key Predictions for the Future of AI in the Contact Center

4 Key Predictions for the Future of AI in the Contact…

The Retail Contact Center of the Future

The Retail Contact Center of the Future

Opentalk Customer Experience Event

Opentalk Customer Experience Event

80% Believe AI Will Provide a Better Experience

80% Believe AI Will Provide a Better Experience

Talkdesk Launches Retail Solution

Talkdesk Launches Retail Solution

How to Deliver Exceptional Customer Service Post-Pandemic

How to Deliver Exceptional Customer Service Post-Pandemic

Talkdesk Digital Showdown: Innovations in CX

Talkdesk Digital Showdown: Innovations in CX

Talkdesk Digital Showdown Returns

Talkdesk Digital Showdown Returns

Talkdesk Landed a Top Spot on Contact Center in the Cloud Index

Talkdesk Landed a Top Spot on Contact Center in the…

Talkdesk Launches Digital Lending

Talkdesk Launches Digital Lending

Introducing Talkdesk Workspace

Introducing Talkdesk Workspace

Talkdesk Wins 2021 Excellence in Customer Service Award

Talkdesk Wins 2021 Excellence in Customer Service Award

Talkdesk Announces Strategic Partnership With Microsoft

Talkdesk Announces Strategic Partnership With Microsoft

Sonae MC Modernizes Customer Service Operations

Sonae MC Modernizes Customer Service Operations

Talkdesk’s Global Partner Programme Continues to Grow

Talkdesk’s Global Partner Programme Continues to…

Ready to Upgrade Your Contact Centre Software?

Ready to Upgrade Your Contact Centre Software?

Talkdesk Announces Vacation Now Solution Free for 90 Days

Talkdesk Announces Vacation Now Solution Free for 90 Days

Talkdesk Launches New Contact Centre AI Tool

Talkdesk Launches New Contact Centre AI Tool

The Retail Contact Centre of the Future

The Retail Contact Centre of the Future

4 Contact Centre Capabilities That Will Speed Up Admin

4 Contact Centre Capabilities That Will Speed Up Admin

Talkdesk Leads the Industry in the G2 Report

Talkdesk Leads the Industry in the G2 Report

Recorded Webinar: 10 New Ideas to Reduce Contact Volumes

Recorded Webinar: 10 New Ideas to Reduce Contact Volumes

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise