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Spearline

Discover and explore our Spearline content collection, including articles, blogs, news stories, case studies, resources and more.

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How the Contact Centre Industry Has Changed Over the Past Five Years

How the Contact Centre Industry Has Changed Over the…

White Paper: How Network Monitoring Is Keeping You in the Dark

White Paper: How Network Monitoring Is Keeping You in…

What Is In-Country Number Testing?

What Is In-Country Number Testing?

Factors Affecting Contact Centre Audio Quality

Factors Affecting Contact Centre Audio Quality

Spearline Reaches Final of International Customer Experience Awards 2019

Spearline Reaches Final of International Customer…

Key Advantages of Global Number Testing

Key Advantages of Global Number Testing

Why Test Your Global Numbers?

Why Test Your Global Numbers?

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

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Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise