The Largest Online Community for Contact Centre Professionals
Category
Sub Category
Subject
How to Achieve Excellent Customer Service Through Coaching
27 Positive Statements to Use In Difficult Situations
10 Strategies for Overcoming Objection Handling in Sales
The Best Ways to Communicate With Upset Customers
5 Ways to Rethink Contact Centre Training
Contact Centre Coaching Models: Which Is Best for Your…
100 Power Words to Use in Customer Service with Examples
Negative VS Positive Words in Customer Service –…
How to Deal With Rude Customers
Handling Sales Objections Over The Telephone
How to Train Active Listening in the Call Centre –…
10 Essential Skills for Every Contact Centre Manager
The Top 10 Most Important Customer Service Skills
How to Deal With Difficult Customers
9 Fun Customer Service Training Exercises
How to Handle Escalation Calls
The Wrong Words and Phrases to Use on a Sales Call
Positive Language for Customer Service Conversations…
The Right Words and Phrases to Use on a Sales Call
5 Simple Tips for Improving Tone of Voice in Customer…
15 Things You Should Never Say to a Customer
Call Control Techniques: How to Present Options to…
Want to Speak in the Same Language as the Customer? Use…
The Johari Window: A Contact Centre Training Tool
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise