What Does Good Customer Service Look Like?

How Will GDPR Affect the Call Centre Industry?

How Artificial Intelligence Could Change Your Contact…

17 Top Tips for Multichannel Customer Service

26 Contact Centre Technology Predictions for 2018

Puzzel Included in Gartner’s Magic Quadrant

Facing up to the Scary Truth of Customer Security in…

The Future of Humans in Contact Centres

Puzzel Ramps up Outbound Dialler Functionality

20 Things Advisors Can Do to Improve the Customer…

Why Should I Move My Contact Centre Into the Cloud?

Creating a Culture of Employee Engagement

White Paper: 20 Ways to Improve Employee Engagement in…

Customer Journey Mapping – What’s All the Fuss About?

Puzzel Appoint Petr Bocek to Support European Growth Plans

Six of The Best Advisor Behaviours and How Technology…

Will Messaging Apps Become the Next Mainstream Channel?

White Paper: How Often Is Your Contact Centre the Cause…

Which Technologies Give the Best Return on Investment…

How to Help the Contact Centre Become a More Valued Asset

10 Techniques to Reduce Time Spent on ID and Verification

Five Ways to Reduce Customer Effort in Contact Centres

Is Customer Service the New Sales and Marketing?

White Paper: Meeting Customer Expectations for Mobile…