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Complete the Survey – What Makes Your Team Tick?
Atea and Puzzel Sign Two New Agreements
Puzzel Marketplace Launches at Get Connected 2019
14 Practical Techniques to Improve Knowledge Management
19 Contact Centre Queueing Strategies
What Is Next for Workforce Management (WFM)?
Why Is Measuring Customer Satisfaction So Important?
Workforce Optimization: 17 Ways to Improve Your Contact…
CX Rockstar Takes to the Stage at Puzzel Get Connected…
22 Contact Centre Cost Saving Ideas
5 Point Plan for Super-Connected Customer Experience
Newstel GmbH Selects New Email Customer Service Solution
What Is Robotic Process Automation (RPA)? and What are…
Get Connected 2019
Are Digital Channels Really Any Cheaper?
White Paper: Is On Screen Clutter Getting in the Way of…
Artificial Intelligence in the Contact Centre: What You…
The Do’s and Don’ts of Digital Self-Service
3 Strategies to Create a Kinder Customer Experience
Is On-Screen Clutter Getting in the Way of Good Customer…
How to Improve Customer Experience Management (CEM)
Puzzel Receives Growth Investment
Puzzel Increases Social Media Capabilities
5 Ways to Eliminate Waste and Re-Energise Your Contact…
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise