25 Tips to Make Your Telesales People More Productive

Remembering Paul Cooper

Do you really know your customers?

It’s Them – Not Me!

Let’s get it (nearly) right – that’ll do!

Why the customer service dinosaurs should be extinct

Why good customer service should be in the news

Where have all the callers gone?

“Ask me no questions, I’ll tell you no lies!”

Customer service – is that all there is?