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Discover and explore our Odigo content collection, including articles, blogs, news stories, case studies, resources and more.

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The Most Important Contact Centre Metrics

The Most Important Contact Centre Metrics

2021 Survey Report: What Contact Centres Are Doing Right Now

2021 Survey Report: What Contact Centres Are Doing Right…

Multichannel Contact Centres: Voice Remains the Channel of Choice

Multichannel Contact Centres: Voice Remains the Channel…

Contact Centre Technology Trends

Contact Centre Technology Trends

Guiding Energy Companies Through the Winter Crunch

Guiding Energy Companies Through the Winter Crunch

Extending a Helping Hand to Vulnerable Customers This Winter

Extending a Helping Hand to Vulnerable Customers This…

CCaaS and the SLA Contact Centre

CCaaS and the SLA Contact Centre

NLU: a Component of NLP That’s Crucial to Good CX

NLU: a Component of NLP That’s Crucial to Good CX

Odigo Announces the Integration of Google Dialogflow CX

Odigo Announces the Integration of Google Dialogflow CX

CX Trends 2022: Using CCaaS to Build Authenticity

CX Trends 2022: Using CCaaS to Build Authenticity

AI Can Help Your Contact Centre Meet the Demands of Black Friday

AI Can Help Your Contact Centre Meet the Demands of…

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

Reducing Your Contact Centre’s Turnover Rate

Reducing Your Contact Centre’s Turnover Rate

Empathy in Customer Experience Is the New Metric

Empathy in Customer Experience Is the New Metric

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

As CCaaS Technology Evolves, Agent Skills Must Follow

As CCaaS Technology Evolves, Agent Skills Must Follow

CCaaS Delivers Scalable Customer Service

CCaaS Delivers Scalable Customer Service

Contact Centre Shift Patterns: The Latest Findings

Contact Centre Shift Patterns: The Latest Findings

Study Examines the Future of Customer Experience

Study Examines the Future of Customer Experience

Survey Results: Knowledge Base Challenges

Survey Results: Knowledge Base Challenges

Three Ways to Reduce Contact Centre Wait Times

Three Ways to Reduce Contact Centre Wait Times

The Future of Customer Communication

The Future of Customer Communication

How CCaaS Can Help Tourism Recover From Covid-19

How CCaaS Can Help Tourism Recover From Covid-19

Survey Results: The Most Important Customer Service Skills

Survey Results: The Most Important Customer Service Skills

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise