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OBI4wan

Discover and explore our OBI4wan content collection, including articles, blogs, news stories, case studies, resources and more.

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How Customer Service Automation Can Help Your Business

How Customer Service Automation Can Help Your Business

Finding the Right Customer Service Strategy

Finding the Right Customer Service Strategy

32 Call Centre KPIs That You Need to Track (And Why!)

32 Call Centre KPIs That You Need to Track (And Why!)

The Latest Developments in Contact Centre Messaging

The Latest Developments in Contact Centre Messaging

Online Customer Service Is More Than Just Providing Assistance

Online Customer Service Is More Than Just Providing…

Artificial Intelligence Explained From A to I

Artificial Intelligence Explained From A to I

6 Tips for Data-Driven Reputation Management

6 Tips for Data-Driven Reputation Management

What Makes a Chatbot Human-Like and How to Build One

What Makes a Chatbot Human-Like and How to Build One

Why a Chatbot Has Never Been a Better Resource

Why a Chatbot Has Never Been a Better Resource

How to Build Your Own Chatbot

How to Build Your Own Chatbot

The Six Biggest Advantages of Chatbots

The Six Biggest Advantages of Chatbots

How Customer Service Automation Can Help Your Business

How Customer Service Automation Can Help Your Business

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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