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Matt Phil Carver

Matt Phil Carver is a Freelance Copywriter, who has written for Call Centre Helper for many years.

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Recent Articles Most Viewed Articles
Seven Simple Ideas to Bring Some Fun to Your Workplace

Seven Simple Ideas to Bring Some Fun to Your Workplace

15 Things You Should Never Say to a Customer

15 Things You Should Never Say to a Customer

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid…

5 Signs Your Agents Don’t Care

5 Signs Your Agents Don’t Care

5 Practical Solutions for Tackling Staff Absence

5 Practical Solutions for Tackling Staff Absence

The Best Ways to Pay Call Centre Staff

The Best Ways to Pay Call Centre Staff

6 Ways to Share Information in the Call Centre

6 Ways to Share Information in the Call Centre

Silly Contact Centre Rules

Silly Contact Centre Rules

9 Signs You’ve Been Working in a Call Centre Too Long

9 Signs You’ve Been Working in a Call Centre Too Long

The 5 Things Agents REALLY Want From Schedules

The 5 Things Agents REALLY Want From Schedules

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports