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Listening

Explore our range of resources on listening skills in contact centres to improve customer service and resolve issues efficiently.

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Are You Falling Into These Customer Service Traps?

Are You Falling Into These Customer Service Traps?

5 Soft Skills Every Agent Needs Before Taking Their First Call

5 Soft Skills Every Agent Needs Before Taking Their…

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and…

Are You Listening to Your Customers or Irritating Them?

Are You Listening to Your Customers or Irritating Them?

A Quick Guide to Call Listening

A Quick Guide to Call Listening

Top Tips for Dealing With Anxious Customers

Top Tips for Dealing With Anxious Customers

Train Team Leaders Well

Train Team Leaders Well

Talking Point: How to Overcome Resistance to New Ideas

Talking Point: How to Overcome Resistance to New Ideas

Why Should Your Customers Remain Customers?

Why Should Your Customers Remain Customers?

How to Improve Your Customer Service Listening Skills

How to Improve Your Customer Service Listening Skills

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports