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Ken Reid, Consultant and Director, Optium
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99 Ways to Change Your Contact Centre
43 Things You Should NOT Do With Your IVR Messages
20 Contact Centre Objectives
Types of Outbound Dialer
The Do’s and Don’ts of Call Scripting
Ofcom Regulations
The Top 10 most respected Call Centre People – 2009
What Is the Best Way to Measure First Contact Resolution?
How to Deal with Long Queues in the Contact Centre
Scripting in outbound calls
How to create an outbound call centre
What to look for when buying – a hosted call…
Dialler regulations
Best outbound calling times for a call centre
Top Tips to Improve the Contact Centre
14 Contact Centre Challenges With Expert Solutions
Trade Secrets: Getting the Best out of Your Outbound…
20 Things Advisors Can Do to Improve the Customer…
Top Tips to Make Your Workforce More Productive
New Year Resolution Ideas for Your Call Centre
What are the Best Ways to Use Contact Centre Wallboards?
23 Contact Centre Predictions for 2019
10 Ways to Speed up Complaint Handling
An Introduction to… Using Outbound Text Messages for…
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