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Jonathan Kenu Escobedo

Jonathan “Kenu” Escobedo, Customer Success Manager, MiaRec

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How VoC Programmes Are Changing

How VoC Programmes Are Changing

5 Ways Technology Supports Contact Centre Agents Every Day

5 Ways Technology Supports Contact Centre Agents Every Day

Tips to Improve Call Abandonment Rates

Tips to Improve Call Abandonment Rates

The Rise of Chatbots in Customer Service

The Rise of Chatbots in Customer Service

What’s Next for Voice of the Customer (VoC)?

What’s Next for Voice of the Customer (VoC)?

How AI Empowers Agents for Better CX

How AI Empowers Agents for Better CX

7 Quick Wins to Boost CSAT Scores

7 Quick Wins to Boost CSAT Scores

10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

5 Ways Smart Routing and AI Improve Contact Centre Efficiency

5 Ways Smart Routing and AI Improve Contact Centre…

4 Steps to Train Agents to Handle Urgent Customer Queries

4 Steps to Train Agents to Handle Urgent Customer Queries

15 Proven Tactics to Reduce Abandon Rate

15 Proven Tactics to Reduce Abandon Rate

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

New Ways to Empower Agents in 2025

New Ways to Empower Agents in 2025

Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

Top Tips for Capacity Planning to Meet Customer Demand

Top Tips for Capacity Planning to Meet Customer Demand

Enhance FCR With Smart Routing

Enhance FCR With Smart Routing

How to Prioritize Urgent Queries

How to Prioritize Urgent Queries

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise