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Jonathan Kenu Escobedo

Jonathan “Kenu” Escobedo, Customer Success Manager, MiaRec

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Recent Articles Most Viewed Articles
Tips to Improve Call Abandonment Rates

Tips to Improve Call Abandonment Rates

The Rise of Chatbots in Customer Service

The Rise of Chatbots in Customer Service

What’s Next for Voice of the Customer (VoC)?

What’s Next for Voice of the Customer (VoC)?

How AI Empowers Agents for Better CX

How AI Empowers Agents for Better CX

7 Quick Wins to Boost CSAT Scores

7 Quick Wins to Boost CSAT Scores

10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

5 Ways Smart Routing and AI Improve Contact Centre Efficiency

5 Ways Smart Routing and AI Improve Contact Centre…

4 Steps to Train Agents to Handle Urgent Customer Queries

4 Steps to Train Agents to Handle Urgent Customer Queries

15 Proven Tactics to Reduce Abandon Rate

15 Proven Tactics to Reduce Abandon Rate

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports