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Jobs

Browse our selection of insights on jobs in the contact centre industry, including tips for career development.

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Customer Service Is One of the Top 10 Industries to Find Your Next Role In

Customer Service Is One of the Top 10 Industries to Find…

What Is Working in a Call Centre Really Like?

What Is Working in a Call Centre Really Like?

Customer Service Interview Questions

Customer Service Interview Questions

32,000 Jobs in UK Contact Centres Are Set to Bear the Brunt of Brexit

32,000 Jobs in UK Contact Centres Are Set to Bear the…

Senior Operations Manager: Example Job Description

Senior Operations Manager: Example Job Description

Head of Contact Centre: Example Job Description

Head of Contact Centre: Example Job Description

Digital Contact Director: Example Job Description

Digital Contact Director: Example Job Description

Customer Services Director: Example Job Description

Customer Services Director: Example Job Description

Contact Centre Manager: Example Job Description

Contact Centre Manager: Example Job Description

Resource Planning Manager: Example Job Description

Resource Planning Manager: Example Job Description

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports