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Jay Gupta

Jay Gupta, Global Head of Industry Solutions, Telco & Tech, Quantexa

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How Does AI Know Our Needs Before We Voice Them?

How Does AI Know Our Needs Before We Voice Them?

How AI in Businesses Modernizes CX

How AI in Businesses Modernizes CX

Benefits of AI for Businesses and the World

Benefits of AI for Businesses and the World

The Myths of Artificial Intelligence

The Myths of Artificial Intelligence

Top Tips for Improving Your Workforce Engagement Strategy

Top Tips for Improving Your Workforce Engagement Strategy

Webinar Recording:  5 Workforce Engagement Strategies You Need to Know

Webinar Recording:  5 Workforce Engagement Strategies…

Achieve Better CX With Conversational AI and Automation

Achieve Better CX With Conversational AI and Automation

Recorded Webinar: Simplify Your Self-Service Strategy

Recorded Webinar: Simplify Your Self-Service Strategy

How to Optimize Four Contact Centre KPIs After a Tough Year

How to Optimize Four Contact Centre KPIs After a Tough…

The Future of Customer Communication

The Future of Customer Communication

Recorded Webinar: The Agent of the Future

Recorded Webinar: The Agent of the Future

20 Demand Planning Techniques for Your Call Centre

20 Demand Planning Techniques for Your Call Centre

Creating a Virtual ‘Floor’ for Your Contact Centre

Creating a Virtual ‘Floor’ for Your Contact Centre

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

Preparing for the Unexpected: How to Create a Business Continuity Plan

Preparing for the Unexpected: How to Create a Business…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise