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Jacqui Workman

Jacqui Workman, Ascociate Consultant and Trainer Trust Sessions, ReynoldsBusbyLee Ltd

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Vulnerable Customer Care

Vulnerable Customer Care

How to Coach Empathy in the Contact Centre – With Three Training Exercises

How to Coach Empathy in the Contact Centre – With Three…

27 Positive Statements to Use In Difficult Situations

27 Positive Statements to Use In Difficult Situations

How to Manage and Exceed Customer Expectations – With Examples

How to Manage and Exceed Customer Expectations – With…

Handling Sales Objections Over The Telephone

Handling Sales Objections Over The Telephone

How To Deal With Vulnerable Customers

How To Deal With Vulnerable Customers

The Wrong Words and Phrases to Use on a Sales Call

The Wrong Words and Phrases to Use on a Sales Call

21 Top Tips for Appointment Setting

21 Top Tips for Appointment Setting

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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