A Guide to Improving Mental Health In the Contact Centre

A Checklist for Implementing… Performance Management Tools

18 Characteristics of Great Customer Service

19 Golden Rules for Call Monitoring

19 Ways to Deal with High Contact Volumes

28 Brilliant Hacks to Improve Contact Centre Efficiency

IPI Teams Up With The Mentoring Lab

The Best Ways to Organize Shift-Swaps

IPI Launch a New PCI Compliance Solution

IPI Wins Partner of the Year Award

A Checklist for Implementing… Speech Analytics

18 Simple Ideas to Reduce Your Abandon Rate

20 Great Ways to Drive Down Customer Complaints

IPI and Genesys Win an Award for Their Partnership

17 Smart Ways to Refresh Your Homeworking Strategy

Dealing With COVID-Fatigue in the Contact Centre

How Chatbots Can Help Insurance Providers Improve the…

16 Contact Centre Technology Innovations That You…

Waiting Time: What Is Best for Your Customers?

IPI Picks Up Award at Genesys Partner Vision 2020

30 Contact Centre Predictions for 2021

Case Study: Hillarys Embarks on a Digital Transformation…

17 New Ways to Improve Schedule Adherence in the Contact…

Case Study: YoungMinds Upgrades Its Contact Centre…