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George Dixon

George Dixon, Freelance Writer

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Recent Articles Most Viewed Articles
The 6 Barriers to Good Customer Service

The 6 Barriers to Good Customer Service

The 5 Danger Signs of Complacency in Your Contact Centre

The 5 Danger Signs of Complacency in Your Contact Centre

Should We Multi-Skill or Single Skill Our Advisors?

Should We Multi-Skill or Single Skill Our Advisors?

10 Customer Service Behaviours Every Contact Centre Agent Should Have

10 Customer Service Behaviours Every Contact Centre…

7 Key Ideas for Winning Customer Loyalty

7 Key Ideas for Winning Customer Loyalty

The Five C’s of Customer Service

The Five C’s of Customer Service

12 Ideas to Keep Agents Engaged During Meetings and Training Sessions

12 Ideas to Keep Agents Engaged During Meetings and…

Preparing Your Call Centre for the Olympics

Preparing Your Call Centre for the Olympics

How to Handle Angry Customers in a Call Centre

How to Handle Angry Customers in a Call Centre

All You Need is Love – 5 Great Ways to Get Customer Loyalty

All You Need is Love – 5 Great Ways to Get…

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Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports