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Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Take Part in Our Biggest Ever Contact Centre Survey!

Take Part in Our Biggest Ever Contact Centre Survey!

Photos from September 2017 Call Centre & Customer Services Summit

Photos from September 2017 Call Centre & Customer…

Recorded Webinar: Increasing the Take-up of Self Service

Recorded Webinar: Increasing the Take-up of Self Service

Can Poor Customer Service Cause The Demise Of An Entire Industry?

Can Poor Customer Service Cause The Demise Of An Entire…

How to Predict Call Abandon Rates Based on Service Level

How to Predict Call Abandon Rates Based on Service Level

Six of The Best Advisor Behaviours and How Technology Can Develop Them

Six of The Best Advisor Behaviours and How Technology…

Are You Delivering Exceptional Customer Service?

Are You Delivering Exceptional Customer Service?

Fraser Health Authority Modernises Its Contact Centre Operations

Fraser Health Authority Modernises Its Contact Centre…

Survey – Are You Delivering Exceptional Customer Service?

Survey – Are You Delivering Exceptional Customer…

Will Messaging Apps Become the Next Mainstream Channel?

Will Messaging Apps Become the Next Mainstream Channel?

Why Do Different Agents Have Different Average Handle Times (AHT)?

Why Do Different Agents Have Different Average Handle…

What’s Inspiring Your Customer Engagement Strategy?

What’s Inspiring Your Customer Engagement Strategy?

How Do We Prevent Contact Centre Fraud in UK Banks?

How Do We Prevent Contact Centre Fraud in UK Banks?

eBook: 7 Steps for Delivering Next-Generation Digital Customer Service

eBook: 7 Steps for Delivering Next-Generation Digital…

PC-1 Named as Genesys UK and Ireland 2017 Partner of the Year

PC-1 Named as Genesys UK and Ireland 2017 Partner of the…

Genesys Announce Olivier Jouve as the New PureCloud Leader

Genesys Announce Olivier Jouve as the New PureCloud Leader

14 Top Tips for Digital Customer Service

14 Top Tips for Digital Customer Service

Frankenstein and IT Solutions: Ready for Omnichannel?

Frankenstein and IT Solutions: Ready for Omnichannel?

White Paper: Are You Delivering an Exceptional Customer Experience?

White Paper: Are You Delivering an Exceptional Customer…

Expectations, Misconceptions and Strategies for Multichannel Customer Experience

Expectations, Misconceptions and Strategies for…

Report: 2017 Gartner Magic Quadrant for Contact Centre Infrastructure

Report: 2017 Gartner Magic Quadrant for Contact Centre…

Science Fiction Is Becoming Science Fact

Science Fiction Is Becoming Science Fact

Genesys Event: The Rise of Blended AI for Seamless Customer Journeys

Genesys Event: The Rise of Blended AI for Seamless…

Four Ways to Revitalise the Customer Journey – Without a Song and Dance

Four Ways to Revitalise the Customer Journey –…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?