Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Increasing the Take-up of Self Service

Published On: 6th Aug 2026 09:00

During this webinar we will look at the practical steps to increase the take up of self service by your customers.

Topics Discussed

Mobile apps
Web self-service
‘How to’ demos on YouTube

Crowd-sourcing
The Role of Technology
Top Tips from the audience

Panellists

Justin Robbins

HDI & ICMI

Mike Murphy

Genesys

Jonty Pearce

Call Centre Helper

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