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31st July 2017
Customers are expecting immediate feedback when they contact a business on Twitter, Facebook, or other social channels.
Read on to find out if your contact centre is set up to handle the unique nature of such interactions.
White Paper written by: Frost & Sullivan
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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