Podcast: How Can You Use Customer Emotions to Your…

How to Use Social Media for Great Customer Service

One Week Until the Launch of The Contact Centre Podcast

9 Technology Trends for Mid-Sized Call Centres

UK Employees Embrace AI In the Workplace, But Want More…

How to Get Started With Predictive Routing

5 Ways Technology Can Improve Customer Satisfaction In…

Recorded Webinar: The Latest Thinking on Contact Centre…

What Is Robotic Process Automation (RPA)? and What are…

4 Customer Experience Trends Which You Can Capitalize On

Genesys Customer Innovation Awards 2019 Winners Announced

Genesys Announce New Artificial Intelligence Capabilities

Recorded Webinar: The New Rules for Customer Experience

6 Benefits of a Conversational Contact Centre IVR

Artificial Intelligence in the Contact Centre: What You…

3 Benefits of Real-Time Monitoring in the Call Centre

Driving Growth Through Exceptional CX Strategy

G-Summit Europe

Workforce Management and Customer Experience Go Hand in…

Foehn Awarded Genesys Gold Partner Status

3 Ways Supervisors Can Improve Employee Engagement

14% of Midsized Call Centres Are Confident in Meeting…

The Tragedy of Doing Too Little, Too Late

Recorded Webinar: How to Give the Wow Factor on Email…