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Execs In The Know

Discover and explore our Execs In The Know content collection, including articles, blogs, news stories, case studies, resources and more.

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Outsourcing Practices Are Evolving – Find Out What’s Changing

Outsourcing Practices Are Evolving – Find Out…

How Work and Leadership Will Change as AI Advances

How Work and Leadership Will Change as AI Advances

Today’s Customer Experience Outsourcing Landscape

Today’s Customer Experience Outsourcing Landscape

Looking Toward 2024: Strategies Shaping CX

Looking Toward 2024: Strategies Shaping CX

Execs In The Know Releases the 2023 CX Leaders Trends & Insights: Consumer Edition Report

Execs In The Know Releases the 2023 CX Leaders Trends…

9 Ways to Use AI in Customer Service

9 Ways to Use AI in Customer Service

Cultivating a Culture of Employee Well-Being

Cultivating a Culture of Employee Well-Being

Execs In The Know & Conduent Release New CX Research Report

Execs In The Know & Conduent Release New CX…

Overcoming Obstacles to AI Adoption

Overcoming Obstacles to AI Adoption

Identifying and Transforming Employee Journeys

Identifying and Transforming Employee Journeys

The Power of Leveraging Data in Customer Journeys

The Power of Leveraging Data in Customer Journeys

How to Be an Inspiring CX Leader

How to Be an Inspiring CX Leader

Execs In The Know Enhances User Experience

Execs In The Know Enhances User Experience

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise