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Employee Feedback

Explore our range of resources on employee feedback and appraisal processes, with advice on agent performance reviews and career growth in contact centres.

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10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

How to Prioritize Leadership Training

How to Prioritize Leadership Training

Using Customer Feedback to Improve Agent Performance

Using Customer Feedback to Improve Agent Performance

A Quick Guide to CX Audits

A Quick Guide to CX Audits

The Pros and Cons of Agent Self-Evaluation

The Pros and Cons of Agent Self-Evaluation

How to Use the Sandwich Technique for Customer Service

How to Use the Sandwich Technique for Customer Service

Want Your Frontline Staff to Share More Customer Feedback? Try This!

Want Your Frontline Staff to Share More Customer…

Drive Success! 40 Tips to Boost Team Performance

Drive Success! 40 Tips to Boost Team Performance

29 Ways to Transform Your Call Centre Staff Surveys

29 Ways to Transform Your Call Centre Staff Surveys

20 Tips for Managing Change in the Contact Centre

20 Tips for Managing Change in the Contact Centre

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports