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Emotion

Discover our range of materials on understanding and managing emotion in contact centre interactions for better outcomes.

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Examples of Customer Service Empathy Statements

Examples of Customer Service Empathy Statements

What’s the Difference Between Empathy and Sympathy?

What’s the Difference Between Empathy and Sympathy?

Emotional Motivators and Their Impact

Emotional Motivators and Their Impact

How to Improve the Customer Experience – With a Checklist

How to Improve the Customer Experience – With a Checklist

Five Steps to Map Emotions Onto the Customer Journey

Five Steps to Map Emotions Onto the Customer Journey

Understanding Sentiment Analysis

Understanding Sentiment Analysis

15 Tips for Building Emotional Intelligence in Customer Service

15 Tips for Building Emotional Intelligence in Customer…

Understanding the Use of Emotion and Logic in Sales

Understanding the Use of Emotion and Logic in Sales

How to Measure Sentiment in the Contact Centre

How to Measure Sentiment in the Contact Centre

Emotional Intelligence FAQs Answered by an Expert

Emotional Intelligence FAQs Answered by an Expert

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

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