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Editor’s Picks

Browse our hand-picked selection of some of the best and most popular content Call Centre Helper has published.

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9 Ways to Encourage Customers to Give Feedback

9 Ways to Encourage Customers to Give Feedback

How to Measure Customer Emotion

How to Measure Customer Emotion

Maintaining a Call Centre Focus: Ten Tips to Preserve High Performance

Maintaining a Call Centre Focus: Ten Tips to Preserve…

Being Super-Busy: The Modern Excuse for Not Coaching Staff

Being Super-Busy: The Modern Excuse for Not Coaching Staff

How to Calculate an Employee Net Promoter Score

How to Calculate an Employee Net Promoter Score

12 Top Tips for Intraday Management in the Contact Centre

12 Top Tips for Intraday Management in the Contact Centre

The Quality Problem: Good Advisors Stay Good – Average Advisors Stay Average

The Quality Problem: Good Advisors Stay Good –…

8 Benefits of Creating a Culture of Learning in Your Contact Centre

8 Benefits of Creating a Culture of Learning in Your…

The Best Courtesy Words and Expressions to Use in Customer Service

The Best Courtesy Words and Expressions to Use in…

The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

The Contact Centre Manifesto – Don’t Do…

How to Predict Call Abandon Rates Based on Service Level

How to Predict Call Abandon Rates Based on Service Level

How do I Calculate… Schedule Adherence?

How do I Calculate… Schedule Adherence?

Why Do Different Agents Have Different Average Handle Times (AHT)?

Why Do Different Agents Have Different Average Handle…

Give Agents the Right Tools to Do Their Job

Give Agents the Right Tools to Do Their Job

Which Technologies Give the Best Return on Investment (ROI)?

Which Technologies Give the Best Return on Investment…

14 Top Tips for Digital Customer Service

14 Top Tips for Digital Customer Service

The Latest Trend: Dogs in the Contact Centre

The Latest Trend: Dogs in the Contact Centre

10 Catchy Greeting Examples for Customer Service

10 Catchy Greeting Examples for Customer Service

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid…

How to Calculate… Net Promoter Score

How to Calculate… Net Promoter Score

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

Words and Phrases an Advisor Should NEVER Say to an…

How to Calibrate Quality Scores

How to Calibrate Quality Scores

15 Things You Can Learn from the DPD Contact Centre

15 Things You Can Learn from the DPD Contact Centre

12 Steps to Improve Contact Centre Effectiveness

12 Steps to Improve Contact Centre Effectiveness

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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