The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

David Rowlands

David Rowlands, 8×8

Filter Filter Filter
Recent Articles Most Viewed Articles
Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

The Key Steps to Customer Engagement Transformation

The Key Steps to Customer Engagement Transformation

Trends Transforming Cloud Contact Centres

Trends Transforming Cloud Contact Centres

Why Is Omnichannel Customer Service Important?

Why Is Omnichannel Customer Service Important?

26 Best Practices for a Customer Service Knowledge Base

26 Best Practices for a Customer Service Knowledge Base

How to Reduce Hold Time in Your Contact Centre

How to Reduce Hold Time in Your Contact Centre

14 Contact Centre Challenges With Expert Solutions

14 Contact Centre Challenges With Expert Solutions

11 Ideas to Improve Knowledge Management in the Contact Centre

11 Ideas to Improve Knowledge Management in the Contact…

17 Top Tips for Multichannel Customer Service

17 Top Tips for Multichannel Customer Service

26 Contact Centre Technology Predictions for 2018

26 Contact Centre Technology Predictions for 2018

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports