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Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

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Research Insights – Where Are Contact Centres on Their AI Journey?

Research Insights – Where Are Contact Centres on…

5 Benefits of Call Centre Speech Analytics

5 Benefits of Call Centre Speech Analytics

How to Use Workforce Management in Contact Centres

How to Use Workforce Management in Contact Centres

When “White Lotus” Meets CX, or the Future of EX

When “White Lotus” Meets CX, or the Future of EX

Contact Centre Efficiency: 9 Strategies for Improvement

Contact Centre Efficiency: 9 Strategies for Improvement

Leveraging AI to Drive Revenue Growth in Customer Service

Leveraging AI to Drive Revenue Growth in Customer Service

10 Innovative Ways to Gamify Corporate Training in 2024

10 Innovative Ways to Gamify Corporate Training in 2024

Centrical and Ocado Win Partnership Award

Centrical and Ocado Win Partnership Award

The 2024 Guide to Employee Engagement: 11 Proven Strategies

The 2024 Guide to Employee Engagement: 11 Proven…

Unlock Productivity and Engagement With Gamification

Unlock Productivity and Engagement With Gamification

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports