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Discover and explore our Bright content collection, including articles, blogs, news stories, case studies, resources and more.

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The Best Contact Centre Survey Questions to Ask

The Best Contact Centre Survey Questions to Ask

8 Quick Ideas From the Domestic & General Contact Centre

8 Quick Ideas From the Domestic & General Contact…

Correlating Quality Assurance and NPS to Drive Shareholder Value

Correlating Quality Assurance and NPS to Drive…

What Does Good Customer Service Look Like?

What Does Good Customer Service Look Like?

Photos from the National Insight and Quality Conferences

Photos from the National Insight and Quality Conferences

How Will GDPR Affect the Call Centre Industry?

How Will GDPR Affect the Call Centre Industry?

26 Contact Centre Technology Predictions for 2018

26 Contact Centre Technology Predictions for 2018

Had a Bad Day? Not as Bad as Your Customers…

Had a Bad Day? Not as Bad as Your Customers…

The Factors to Consider When Striving to Improve Your Net Promoter Score

The Factors to Consider When Striving to Improve Your…

How to Calculate… Net Promoter Score

How to Calculate… Net Promoter Score

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports