The Largest Online Community for Contact Centre Professionals
Explore our range of resources on managing average handling time (AHT) to balance efficiency and quality in call and contact centre operations.
Category
Sub Category
Subject
Most agents can visit another department to resolve a…
What is Average Talk Time?
How Do I… Reduce Call Queuing Time?
15 Speed Tips for Reducing Repeat Contacts
27 Ways to Get the Best Out of Your Metrics
Average Handling Time (AHT) vs Customer Experience
Customer Satisfaction More Important Than Average…
Are Your Agents Spending too Long in Idle Time?
How Do I… Remove Average Handling Time (AHT) as an Agent…
The Majority of Contact Centres Handle Their Calls…
Average Handling Time is not an Agent Target in 41% of…
How to Reduce Average Handling Time (AHT)
Recorded Webinar: 20 Tips for Improving Average Handling…
Trend Spotting: What’s Going on in Contact Centres…
Average Handling Time (AHT) is usually over 4 minutes
Average Handling Time: The most common measure of…
29 Tips for Improving Average Handling Time (AHT)
Recorded Webinar: 10 Smart Ways to Improve Average…
NetPromoter vs Customer Effort – Which is Best?
How to Bring Down Your Call-Abandon Rates
Is Reducing Average Handling Time (AHT) a Good Idea?
Over 60% of Contact Centre Face These Three Blockers in…
31 More Tips for Reducing Average Handling Time (AHT)
Slow/Different Systems are the Biggest Blocker to Low…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise