Empathy Statements for Customer Service With Examples

How to Handle Angry Customers in a Call Centre

The Top 10 Acknowledgement Statements for Customer Service

What to Say to an Angry Customer

15 Ways to Build Rapport With Customers

15 Things You Should Never Say to a Customer

The Top Words and Phrases Customers Use to Express their…

27 Positive Statements to Use In Difficult Situations

A Policy for Dealing with Abusive Customers

How to Improve Empathy in the Call Centre

Training Cheat Sheet – Handling Difficult Customers

How to Handle Stress in the Call Centre

The Top 10 Call Centre ‘Oh No!’ Moments

When Is It OK to Hang-Up on a Customer?

How Best to Deal with Angry Customers

Dealing with Irate Customers

Words and Phrases an Advisor Should NEVER Say to an…

Handling Difficult Customers

“I’d Like to Speak to a Manager” – 7 Ways to…

Answers: Coping with Angry and Abusive Customers

How to Handle Escalation Calls

Top Tips for Dealing with Customer Complaints in Call…

Rapport Building With Angry Customers – With Examples

How to Deal With a Talkative Customer