Sound of Success

THE DATE: Tuesday 1st December 2015

THE LOCATION: London

THE DESCRIPTION: Like the sound of analytics but not sure what the benefits are or how to get started?

Join the Verint ‘Sound of Success’ event at The Roof Gardens in Kensington, to find out how smart companies are really gaining competitive advantage using Verint’s analytics tools.

Come and find out more about how Verint’s new 15.1 platform brings together Verint’s world leading Workforce Optimisation platform with its Customer Analytics and Engagement Management solutions.

Registration, tea and coffee begins at 10.00am with the first session starting at 10.30am.

Why Attend

The team of experts will share best practice and present sessions which are designed to help you think about how analytics fits into your Customer Engagement strategy and how to get the voice of the customer to shout louder in your organisation.

What you’ll learn

Great tips on how to optimise your deployment and your Customer Experience ecosystem. You will also get a sneak peek of the latest functional capability.
More insight into the release of the new platform 15.1
Find out how others have benefited from using Speech Analytics by seeing some case studies.

Who Should Attend

• Contact Centre Directors and Managers
• Customer Experience/Service Directors and Managers
• Operations Managers
• Quality Monitoring Analysts and Resources Planners

Presenters include

• Adam Faulkner, Founding Director, Sabio
• Rachel Lane, Director of Customer Analytics, Verint
• Daniel Stimpson, Head of Workforce Optimisation, Sabio

THE ORGANISERS: Sabio and Verint