Software Suite Certified

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Interactive Intelligence’s Customer Interaction Center has been certified by The Joint Interoperability Test Command.

The all-in-one IP communications software suite – version 4.0 service update 6 – has been certified. The certification ensures compliance with information assurance and interoperability requirements for the Department of Defense Collaboration Suite.

The Customer Interaction Center (CIC) has maintained JITC certification since 2008 – and offers contact center, unified communications, and business process automation functionality designed to improve the customer experience.

CIC functionality includes:

Skills-based routing
Interactive voice response
Multichannel recording
Unified messaging
Automated customer feedback surveys

Joe Brookman

“CIC’s JITC certification helps government agencies speed sales cycles and reduce deployment time, while its single-platform architecture and tight integration to Microsoft components offer simplified integration and management,” said Joe Brookman, CEO of BrookmanSoftware Suite Certified LLC (a government technology services provider that assisted Interactive Intelligence with its certification).

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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