The Largest Online Community for Contact Centre Professionals
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7th August 2012
Wednesday 10th October 2012, Innovation Warehouse, London.
THE DETAILS: A one day workshop hosted by Our Social Times providing four action packed sessions filled with practical advice,insights into best practice and tools for defining a strategy. Training by Martin Hill-Wilson (Brainfood Training), you will find the topics and style of interactive learning a great investment whether you are just embarking on your social customer service or now ready to take it to the next milestone. This course will provide value for all levels of leadership in Customer Service (call centre, e-service and retail) and Marketing. You will leave with specific learning objectives and outcomes along with a detailed workbook, allowing you to easily action what you learn during the day.
Discount Code: CCH10 – 10% off ticket price.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
