Shouldn’t you Take a Systematic View of Performance?

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Written by Jonty Pearce

I don’t know much about football

As a teenager I used to play in the school yard. When they picked teams I was always the last poor sod standing there. I was usually dismissed to the other team with a “Oh, you have him”.

  • I was fat
  • I was slow
  • I lacked talent

(Keep your thoughts to yourself.)

But I’m going to win the F.A. Cup

I’m going to invest in a team and then I’m going to coach them. Here’s how:

1. I’m going to get the right players

  • I will invest when I can (my mate Gerry is a master at football manager)
  • I’m going to grow my own talent, they call it an academy — I think

2. The players are going to train

  • Eat the right foods
  • Stop smoking
  • Kick a football, then kick it again. And when they are done, they are going to kick it some more
  • Spend Friday nights in — I guess drinking before a match is bad

3. I will create the right environment

  • We will have a clear goal
  • I’ll do motivational team talks
  • We will develop rapport
  • I’ll employ a sports psychologist to stop them messing with each other’s heads — and mine

4. I will buy them the right kit

  • A strip — stripes are nice
  • Some goal posts
  • Boots, those with studs in to stop them slipping over

5. They will look at their performance

  • They will watch every match
  • Did they run when they could and pass when they couldn’t?
  • They will learn from what went wrong

Why am I so sure I can win the F.A. Cup?

I clearly have no idea what I’m talking about.  I couldn’t tell you one end of a football from another.

But I will win the cup, because unlike the rest of the Football League, which changes managers the way I change my socks (3 or 4 times a month),  I will invest in a manager who knows what he is talking about and let him get on with it.

Shouldn’t you take a systematic view of performance, not a knee-jerk one?

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

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