Send Your Best Agents to Customer-Facing Events

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Here is an idea to improve the quality of information you can give potential customers at expos and events.

The next time your events team are heading out, send one or two of your best agents along with them.

Your agents will appreciate the variety in their week, while the events team will benefit from having a customer expert on hand to answer any nitty-gritty questions.

Alternatively, ask your agents to help put together an FAQ sheet that the events team can reference when they are out and about.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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Send Your Best Agents to Customer-Facing Events

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