Sabio Strengthens Portfolio

Sabio has strengthened its portfolio of PCI compliance solutions.

The portfolio of PCI compliance solutions has been strengthened for Avaya customers by adding Semafone’s patented and PA-DSS accredited PCI payment method.

This provides secure voice transactions for contact centres and retailers taking ‘Cardholder Not Present’ (CNP) payments, and can be used by organisations of all sizes to help protect both themselves and customers from card fraud during telephone payments.

The DTMF masking technology will play an important role in helping an extended network of customers strike the right balance between achieving PCI compliance cost-effectively, and reducing customer payment frustrations within the contact centre.

The PA-DSS certified solution allows customers to securely provide their sensitive card details to the contact centre agent using their telephone keypad.

The technology masks the Dual Tone Multi-Frequency (DTMF) tones generated by the customer, ensuring that sensitive data is never exposed to the agent during a transaction, held on the call recording system or within the contact centre infrastructure. Disguising DTMF tones allows contact centre agents to remain in voice communication throughout the payment process.

“Recent Sabio research confirmed that consumers have become increasingly aware of the need to take care of their card information, and are demanding better personal data security from contact centres. In fact, just 5% of respondents felt comfortable about sharing their payment card details with a contact centre agent,” said Kenneth Hitchen, Founding Director at Sabio. “That’s why it’s so important for service providers to deploy the right technologies to reduce the potential for fraud across their extended operations, and why PCI compliance particularly is so critical for contact centre operations.”

For more information about Sabio, visit their website.