The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
3rd July 2018
As a front line of customer engagement, contact centres are a critical function of any business. This study looks at how contact centres can make customer engagement experiential, intuitive, and collaborative for a modern customer in modern times.
Report from Brian Solis of Altimeter, a Prophet Company. Commissioned by RingCentral.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
Connect with Jo on LinkedIn
Read more by Jo Robinson
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
