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20th August 2014
According to our poll, video hasn’t had an instant impact on most contact centres, with 60% admitting that they do not use the channel and have no plans to do so.
Poll – “Is Your Contact Centre Using Video?” – answers
Yes, we’ve been using it for over a year – 14%
Yes, but we’re only just finding our feet – 3%
No, but we’re looking into it – 24%
No, and we aren’t planning to – 60%
Source: Call Centre Helper website reader poll Votes: 109 Started: 28 Jan 2014
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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