Video Has Not Had an Immediate Impact on the Contact Centre Industry

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According to our poll, video hasn’t had an instant impact on most contact centres, with 60% admitting that they do not use the channel and have no plans to do so.

Poll – “Is Your Contact Centre Using Video?” – answers

Yes, we’ve been using it for over a year – 14%
Yes, but we’re only just finding our feet – 3%
No, but we’re looking into it – 24%
No, and we aren’t planning to – 60%

Source: Call Centre Helper website reader poll Votes: 109 Started: 28 Jan 2014

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Video Has Not Had an Immediate Impact on the Contact Centre Industry

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