Less Than Half of Contact Centres Have a Web Chat Channel

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According to our poll, just 49% of contact centres do not do web chat.

Conversely, 32% of contact centres have already implemented the channel, whilst the remaining 19% are in the planning stage of doing so.

Poll – Does your contact centre do web chat? – answers

Yes – 32%
We’re planning it – 19%
No – 49%

Source: Call Centre Helper website reader poll Votes: 515 Date: October 2012

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Less Than Half of Contact Centres Have a Web Chat Channel

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