45% of Contact Centres Provide Agents With Multiple Monitors

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According to our poll, just as many contact centres provide their agents with at least one additional monitor as those who do not.

Indeed, both yes and no options to the question: “Do your agents have multiple monitors?” had 45% of the vote, with the remaining 10% confessing that they “did not know”.

Poll – “Do your agents have multiple monitors?” – answers

Yes – 45%
No – 45%
Don’t know – 10%

Source: Call Centre Helper website reader poll Votes: 266 Date: February 2013

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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45% of Contact Centres Provide Agents With Multiple Monitors

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