RAF puts agents through their paces

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The Royal Air Force have visited a contact centre in Bristol.

Royal Air Force personnel spent the day with staff from its outsourced contact centre services provider – Echo Managed Services – at their office in Bristol.

Agents working on the RAF campaign usually spend their days developing relationships with potential recruits in order to transfer ‘hot’ recruiting leads through to the next stage of the recruitment cycle.

Echo Managed Services RAF untangling the human knot

Agents attempt to untangle the “human knot” in a team building exercise.

However, the visit saw agents swap their headsets for star jumps as they took part in a day of physical team-building sessions under RAF instruction. Activities included the “human knot” challenge, where the agents had to work together to untangle themselves as quickly as possible.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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RAF puts agents through their paces

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