The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
7th June 2014
During our webinar “The best metrics for your contact centre” our audience were asked “Which metrics do agents respond to most?”
Poll answers
26% AHT
3% Net Promoter
18% First Contact Resolution
50% Customer Satisfaction
66% Quality Scores
Source: Call Centre Helper website webinar poll Sample size – 177 Date: April 2014
Here is a link to the Webinar: The best metrics for your contact centre
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
Connect with Jo on LinkedIn
Read more by Jo Robinson
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
